Outdoor Gear Repairs

FAQ

WHY ORDERING CUSTOM?

Standard backpacks and bags can’t always address the specific requirements of every individual. A custom-made pack is designed with your specific needs in mind, optimizing fit, functionality, and usability. By ordering custom, you’re not just purchasing gear—you’re making a considered choice for something that aligns with your preferences. This often fosters a stronger commitment to maintenance and repair, extending the product’s lifespan and reducing waste. Custom gear represents a thoughtful solution, built to perform exactly as you need it to.


CUSTOM ORDERS

All items in the webstore are custom madem to order, we don’t keep stock of everything, except if stated differently under a product description. Current lead time for custom orders is 2-3 weeks. If you have any questions before placing an order, please don’t hesitate to drop us an inquery email - we promise we don’t bite.

All custom orders are final - returns are not possible.

All What Happened products have lifetime warranty (lifetime of a product not your lifetime :) ) - which means we offer repairs with small repair fees

We offer deals for IFMGA certified guides and mountaineering expeditions.


WHERE ARE OUR PRODUCTS MADE?

All products are made in Slovenia in a tiny mountain village.


  • ULTRA by Challenge Sailcloth: Engineered for extreme durability, ULTRA fabrics combine an ultra-high-molecular-weight polyethylene (UHMWPE) fiber face with a recycled polyester backing and a UV-stable film layer. This results in a material that is waterproof, tear-resistant, and remarkably lightweight—ideal for demanding outdoor use.

  • ECOPAK by Challenge Sailcloth: Made from 100% recycled polyester fiber and film, ECOPAK offers a sustainable, waterproof, and UV-resistant option. It’s PFC-free and designed to provide rugged performance without compromising on eco-friendliness. With abrasion resistance and vibrant colorfastness, it’s perfect for outdoor gear.

  • Dyneema® by Dimension Polyant: Known as one of the world’s strongest fibers, Dyneema® boasts an unmatched strength-to-weight ratio, exceptional tensile strength, and superior abrasion resistance. Its ultra-lightweight and highly water-resistant properties make it a top choice for long-distance adventurers seeking reliable gear.

These materials represent the pinnacle of innovation in outdoor textiles, ensuring that every bag we make is built to withstand harsh environments, while contributing to a more sustainable future.

WHAT MATERIALS DO WE USE?


SHIPPING

All orders are shipped with a tracking number. We ship everywhere in the world. International shipping cost is 20 EUR, for bigger items such as backpacks or duffle bags is 25 EUR. We either use Slovenian Post or DHL for bigger items